Automation + Digital Transformation: The Key to Unlocking Business Growth

Utilities equipment management solutions monitor equipment performance, allowing managers to optimize maintenance schedules and minimize downtime. Smart home managers enable IoT devices to communicate, automate processes and be controlled by one source, such as a smart assistant or mobile phone. The Salesforce AppExchange now includes more than 900 workflows, actions, bots and RPA solutions. Customers run more than 44 billion workflows and processes and 4 billion integration transactions every day. 77% of workers report that automation has provided them with the time to deepen relationships with customers and stakeholders. Another Salesforce surveyfound that 89% of people using automation tools are more satisfied with their job, and 84% are more satisfied with their company because of using automation in the workplace.

digital transformation and process automation

That relatively simple hypothetical is automation-enabled transformation. It’s technically not the only way to go about it, but it’s probably the only way that is sustainable for the long term. They’re certainly linked by their priority and popularity in IT and business circles. Automation and DX have been atop the strategic roadmaps of CIOs and other leaders for years now. Digital transformation has become an industry unto itself, and few CIOs have “automate less” highlighted on their strategic roadmap.

Transforming to Improve Regulatory Compliance

Gather their requirements and feedback, and incorporate their suggestions into the planning throughout the digital transformation process. Additionally, identify opportunities for the creation of new roles within the organization which will allow workers to apply their skills and experience in new ways. By focusing on people first, any “disruption” caused by digital transformation will help those who are affected to see how the disruption will be a change for the better. DPA can reduce these inefficiencies andoptimize processesto enhance the customer experience. DPA not only streamlines workflows but also improves the visibility of order and shipment status. Ultimately, it improves business growth and helps build better customer relationships.

digital transformation and process automation

Digitization, digitalization and digital transformation are common terms that get used interchangeably by mistake. Learn how industry leaders are transforming their businesses to overcome global challenges and thrive with intelligent automation. In a recent RedHat survey, 47% of companies said that improving security and compliance were the top drivers for implementing automation tools. Today’s customers are used to being able to interact with organizations online at any time. If they need information from your business and it’s only available during business hours, they’ll be frustrated and uncomfortable. Automation ensures your customers have a seamless experience by allowing them to access information when they need it.

Boost Security and Compliance

To break down operational silos, and enhance growth, you can test automation tools on a few projects, then advance to a unified, enterprise-wide approach. The primary aim of digital transformation technology is to enhance workplace productivity. It reduces errors and eliminates routine, manual tasks previously performed by humans, which significantly accelerates operations. Actually,88% of employees trust automation to perform error-free tasks.

  • Once a purchase order is submitted for approval, the DPA software automatically routes the request to the appropriate personnel.
  • Low-code development is used to design and manage processes, application, and software without having hand-code.
  • To enhance its internal operations, the company has also introduced multiple systems that leverage data to sort packages and load trucks.
  • Increasing business operational “hygiene” by scrubbing existing processes and systems for redundancies, conflicts, and value leaks, with tools like process discovery.
  • This type of task usually involves prescribed workflows, but needs human intervention to carry out some tasks.

We achieve this by modernizing business processes and platform capabilities, integrating diverse technologies, machine learning, and custom software solutions. Our teams align AI and software development methodologies and process improvement techniques to your organizational advancement. These managers are sometimes overwhelmed by the thought of what transformational changes their businesses may need to undertake to remain competitive, future-proof, resilient and meet customer needs at scale. Some others are curious about how to keep up with the digital momentum and fast-paced technology changes impacting today’s business world. In all, the desire to transform operations, products, and services appear to be top of mind for most business managers.

Often combined with machine learning capabilities, predictive analytics is a powerful tool used by IT teams to drastically reduce slack time and idle machine resources. This represents a shift in the way infrastructure and operations (I&O) teams regard automation. Traditionally, the digital transformation and process automation goal of automating has been a reduction in costs, for instance, as with many applications of robotic process automation. Automation can allow you to significantly speed up operations while reducing errors by taking over all the repetitive manual tasks previously done by people.

Digital Transformation: Key Benefits

Automation tools offer insight and clarity into workflows and processes by increasing visibility into business operations and highlighting inefficiencies. Intelligent automation is creating a paradigm shift in ways various industries operate. At convedo, we want to give you the tools to be able to make smarter, data-backed decisions. Not only are we specialists in designing processes in detail for your front line employees, we also see the needs of management to have the right, easy-to-read, business reports.

You’ll personalize customer experiences, reduce response delays, and boost customer satisfaction. As oil and gas industry paves a new strategy for the future, digital is the lifeblood for the companies. With its direct impact on changing core bottom lines and spark breakthrough efficiency, intelligent automation has emerged as an indisputable agent of change for the entire oil and gas value chain.

Our digital process automation tool helps maximize ROI by streamlining online processes — resulting in increased visibility, productivity and efficiency while delivering a high standard of patient care. Because digital process automation frees employees up from the busy work, it enables knowledge workers and employees at all levels of an organization to focus on more innovative tasks. For instance, instead of taking the time to onboard a customer, an employee now has time to think about the onboarding journey and ways to improve it.

digital transformation and process automation

It also automatically notifies the requesting individual once an action is taken. This significantly reduces the time wasted going through revisions otherwise done manually. With digital process automation, companies are able to become more customer-focused and responsive. As their operating model becomes digitized and intelligent with digital process automation, it also becomes possible to take more risks with product innovation. Automating processes like data entry, approval workflows, document management, and financial processes reduces waste and saves you hundreds of hours and money. Automation also minimizes inventories and production throughput times.

Factors such as controlling emissions and managing an aging workforce seem to compound risks. Amidst these shaky circumstances, intelligent process automation is the linchpin to driving digital transformation in the oil and gas industry. Digital Process Automation evolved out of the need for organizations to automate business processes to achieve digital transformation.

It is emerging as a critical cornerstone of digital transition across upstream, midstream, and downstream oil and gas operations. No matter your specific digital transformation strategy or goals, how you operate needs the right technology and data for today as well as tomorrow. Build digital muscle by applying accessible technologies, such as digital assistants, to existing work and processes.

Drive Your Digital Transformation‍

To digitally transform and innovate, business process optimization is key. You could have the best looking website, but if the processes that follow when a user clicks on the site from order management to delivery do not match up to that excellent experience, the customer can be lost. Therefore, digital process automation is a crucial part of improving customer experiences and achieving digital transformation. AI can recognize patterns in data in ways that humans cannot and learn from past decisions to make better and more intelligence choices in the future.

The key goals of BPM were to drive costs down and make employees more productive by improving processes generally found in back offices. However, digital process automation goals are more focused on customer experiences, digital transformation, and innovation. Moving beyond manual business processes, especially with limited budgets, requires creativity and innovation. When organizations don’t have the time and capacity to meet demands for building better business applications, competitors get ahead.

Process Automation with Digital Transformation

What’s important to note here is that there’s no cookie cutter roadmap for process automation. Because every company has a different organizational structure, digital maturity level, and existing processes, you need to figure out your own journey to achieve your goals. In short, you might be wasting your employee’s time updating an already “outdated” report. Instead, you want to shift their focus from manual tasks to thought-based work where everyone produces meaningful work.

An MES should be the system of record for all material tracking and will provide … Digital Backbone Implement a common technology to provide the “digital backbone” for handling communications between … Industrial Internet of Things Leverage previously inaccessible data by adding sensors and actuators to shopfloor machinery to … In short, they reported improved productivity, more flexibility, less training, and big savings.

Technology Investment and Business Outcomes

ProcessMaker IDP leverages the power of AI to unlock your valuable business data. Implementing enterprise IoT solutions can allow companies to reach business goals through digital transformation. Gartner also predicts that 70 percent of the new applications developed by 2025 will need and use low-code platforms.

Digital Transformation of Human Resource Processes in Small and Medium Sized Enterprises using Robotic Process Automation

By exposing your workers to different functions, you allow them to obtain a greater vision of the business as a whole, creating a favorable climate for innovation. Intelligently send documents to the right person at the right time to ensure business restrictions are met. Automate forms and workflows so there’s no need to print, sign, and scan. 52 percent of all internet traffic now comes from mobile, with desktop usage seeing a steady decline.


Automatically support all mobile devices and speed up the approval process by providing 24/7 access from anywhere. Over-delivering on customer service is the single most important thing you can do to increase revenue. If you don’t, today’s consumers will quickly move on to the competition. This includes fostering a culture of innovation and continuously iterating your offerings and even business model to deliver the best version of your product possible, not only for your business but for your industry.

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